VideoSlots Terms and Conditions

Welcome to Video Slots. These Terms and Conditions set out the rules that govern your relationship with us when you register, deposit and play at our online casino. By creating an account with Videoslots Limited, you confirm that you have read, understood and agree to be bound by these terms. If you do not agree with any part of this document, we ask that you do not use our services.

Who We Are and Our Licensing

Our VideoSlots platform is operated by Videoslots Limited, a company registered in Malta under number C49090, with our registered office at The Space, Level 2 & 3, Alfred Craig Street, Pieta PTA 1320, Malta. Our sportsbook operations are carried out by Videoslots Sports Limited, registered in Malta under number C93953, at the same address. We hold a licence from the Malta Gaming Authority (MGA/CRP/258/2014), and we are additionally licensed by the UK Gambling Commission (licence 39380), Spelinspektionen in Sweden and the AGCO in Ontario, Canada. Our sportsbook is separately licensed under MGA/CRP/258/2014/02 and Spelinspektionen 25Si933. We launched our brand in 2011 and have grown into one of the best-known video slots casino brands in the industry.

Eligibility and Restricted Territories

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to register an account with us. We reserve the right to request proof of age and identity at any time, and we may suspend your account until satisfactory documentation is provided. We do not accept players from a number of restricted territories, and players registered from the UK, Italy, Sweden, Denmark and Greenland fall under separate local terms that reflect their respective regulators. If you attempt to register from a restricted country, we reserve the right to close your account and void any winnings obtained.

Registering and Logging Into Your Account

To play at VideoSlots, you must complete our registration form with accurate and truthful information. Your VideoSlots login credentials, including your username and password, are personal to you, and you must keep them confidential. We are not responsible for losses arising from unauthorised use of your VideoSlots casino login if you have failed to protect your details. You may only hold one account with us; we monitor for duplicate accounts and reserve the right to close any additional accounts we identify, along with any associated bonuses or winnings, including accounts linked to any of our sister brands.

Deposits, Withdrawals and Payment Methods

We accept deposits via Visa, Mastercard, Apple Pay, Skrill, Neteller, EcoPayz, Euteller and bank transfer, and every deposit made at Video Slots Casino is processed instantly. The minimum deposit is €10 or £10, and Euteller carries a processing fee of 1.95%. When you withdraw, the minimum amount is €20, though we may apply a 3.95% fee to smaller withdrawal requests handled by our support team. We process most withdrawals within 12 hours, though bank wire transfers may take up to two working days. Our Video Slots withdrawal time may be extended while we complete due diligence checks, particularly for first-time withdrawals or larger sums. Withdrawals above €30,000 must be requested from support and are paid by bank transfer, and progressive jackpot wins of €50,000 or more may take up to 30 working days to process.

Our Welcome Bonus and Ongoing Promotions

When you join us, you receive our VideoSlots welcome bonus, made up of a Welcome Bonus, Welcome Spins and a 7-day Battle Freerolls Ticket. A minimum first deposit of €10 or £10 unlocks 11 wager-free Video Slots free spins together with a 100% match bonus. Under our MGA licence, the bonus is capped at €200 and requires 35 times wagering within 60 calendar days; under our UK Gambling Commission licence, it is capped at £50 and requires 10 times wagering within 60 calendar days. We activate your VideoSlots bonus code automatically from My Profile - My Bonuses, and it is credited to your balance in 10% increments. The maximum bet permitted while a bonus is active is 50% of the bonus amount or €20/£20, whichever is lower. From time to time we issue an additional VideoSlots promo code by email or SMS for reload offers, and any VideoSlots casino bonus, including this welcome offer, may only be used once per household or IP address, with only one bonus active on your account at any time.

Loyalty Rewards, The Wheel of Jackpots and Battle of Slots

We reward every wager placed in our Video Slots, Live Casino and Jackpots categories with XP, weighted according to each game's theoretical RTP. Your XP unlocks achievements under My Profile - My Achievements and qualifies you for our freeroll tournaments. Each Friday, we credit a wager-free Weekend Booster to your balance based on your play during the week, capped at €300 per day. The Wheel of Jackpots offers three exclusive in-house jackpots - Mega, Major and Mini - each wager-free and withdrawable immediately upon winning. We also run Battle of Slots, described as the world's first multiplayer slot tournament, in Scheduled and Sit & Go formats, alongside recurring promotions such as Battle Weekend, Frenzy Mondays and Tuesday Madness.

Games, Software and Fair Play

Our Video Slots Casino library includes more than 12,000 games from over 180 providers, including NetEnt, Microgaming, Play'n GO, Pragmatic Play and Evolution Gaming. New titles are added daily, and our range spans video slots, live casino, table games, video poker, scratch cards and progressive jackpots such as Mega Moolah and WowPot!. We built our VideoSlots app and desktop platform on HTML5 technology, so no download is required, and our video slots mobile casino lets you register, deposit, withdraw and activate promotions equally well on desktop, mobile or tablet, across iOS and Android. We test our games regularly to confirm fairness, and all outcomes are determined by certified random number generators supplied by our licensed partners.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools to help you manage your play, including deposit limits, wager limits, session reminders and self-exclusion. If you feel that your gambling has become a problem, we encourage you to contact our support team or a relevant support organisation in your country. We also work closely with regulators such as the Malta Gaming Authority and the UK Gambling Commission to maintain high standards of player protection across every Video Slots UK account and beyond.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access at all times. To the fullest extent permitted by law, we exclude liability for indirect or consequential losses arising from your use of our website, including losses caused by technical failures, third-party payment providers or delays in communication networks. Nothing in these terms limits our liability for fraud or for matters that cannot be excluded under Maltese, UK or other applicable law.

Account Closure and Dormant Accounts

• We may suspend or close your account if we suspect fraud, breach of these terms, or unusual gaming patterns
• We apply a monthly maintenance fee of €1.00 to accounts left unused for 12 consecutive months
• We transfer balances that remain dormant for 30 months to the Malta Gaming Authority in accordance with regulatory requirements
• You may request closure of your account at any time by contacting our support team

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, our licensing obligations, or applicable law. We will notify you of material changes through the website or by email, and continued use of our services after such changes constitutes your acceptance of the updated terms. We recommend that you review this page periodically to stay informed of your rights and obligations.

Contact Us

If you have questions about these terms, our bonuses, or your account, our support team is available 24 hours a day, seven days a week via live chat, email at support@videoslots.com, or by writing to us at Videoslots Ltd, The Space, Level 2 & 3, Alfred Craig Street, Pieta PTA 1320, Malta. We are here to help with everything from your first deposit to your latest withdrawal request.