VideoSlots Privacy Policy

Welcome to VideoSlots. We respect your privacy and are committed to protecting the personal data you share with us when you use our services, whether through our website, our VideoSlots app, or our customer support channels. This privacy policy explains what information we collect, why we collect it, how we use it, and what rights you have regarding your personal data when you play at Video Slots Casino.

Our privacy policy applies to Videoslots Limited (Malta, reg. C49090) and, for sports betting activity, to Videoslots Sports Limited (Malta, reg. C93953), both registered at The Space, Level 2 & 3, Alfred Craig Street, Pieta PTA 1320, Malta. We operate under a licence from the Malta Gaming Authority, and separately under the UK Gambling Commission, Spelinspektionen in Sweden, and AGCO in Ontario, among others. Wherever you access our services, we handle your data in line with the General Data Protection Regulation and applicable local laws.

Information We Collect

When you create an account with us, we collect certain personal information necessary to provide our services and to comply with our regulatory obligations. At Video Slots, we collect the following categories of data:

• We collect your full name, date of birth, address, email address, phone number and nationality during VideoSlots login registration
• We record identity verification documents, such as a passport, driving licence or utility bill, to meet our know-your-customer obligations
• We store your payment details, including deposit and withdrawal information, when you use our banking methods
• We track your gaming activity, including bets placed, games played, session duration and wagering patterns
• We collect technical data such as your IP address, device type, browser and operating system when you access our VideoSlots Casino platform
• We log your communications with our support team via live chat, email or telephone

Information Collected Automatically

Our Video Slots online casino platform automatically gathers certain data through cookies and similar tracking technologies. This includes your login times, pages visited, and how you interact with our promotions. We use this information to keep our services secure and to personalise your experience across desktop and our VideoSlots app.

How We Use Your Personal Data

We use the personal data we collect for several legitimate purposes. Our Video Slots Casino platform relies on your information to:

• We verify your identity and age to ensure you are eligible to register and play
• We process your deposits and withdrawals and calculate applicable withdrawal times
• We manage your VideoSlots casino bonus entitlements, including welcome offers and free spins
• We monitor gaming patterns to support responsible gambling and detect problem play
• We prevent fraud, money laundering and unauthorised account access
• We send you service communications, such as changes to our terms or your account status
• We may, with your consent, send marketing communications about our promotions and VideoSlots welcome bonus offers
• We comply with legal and regulatory obligations under our various gaming licences

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within our VideoSlots casino app to remember your preferences, keep you logged in, and analyse how you use our services. Some cookies are essential for our online casino video slots platform to function correctly, while others help us improve performance and tailor content. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect your experience.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our services. This includes:

• We share data with payment providers, such as card issuers and e-wallet operators, to process transactions
• We provide information to regulatory bodies, including the Malta Gaming Authority, UK Gambling Commission and Spelinspektionen, as required by law
• We work with identity verification and fraud prevention agencies to confirm your details
• We may share data with our game providers where necessary for gameplay functionality and fairness auditing
• We disclose information to law enforcement authorities when legally obliged to do so

Where our group operates other licensed brands, we may share limited data internally for compliance and security purposes among Videoslots Limited group entities.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Our VideoSlots Casino systems use encryption, secure servers and restricted access controls. While we work hard to safeguard your information, no method of transmission over the internet is entirely secure, and we encourage you to keep your login credentials confidential.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterwards as required by our regulatory obligations and to resolve any disputes. If your account with us remains unused for 12 months, a monthly maintenance charge may apply, and balances left dormant for 30 months may be transferred in accordance with our licensing requirements. Once retention is no longer necessary, we securely delete or anonymise your data.

Your Rights

Under applicable data protection law, you have several rights regarding your personal information. When you play at Video Slots Casino, you are entitled to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request erasure of your data, subject to our legal retention obligations
• Object to or restrict certain types of processing, including marketing
• Request a copy of your data in a portable format
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority if you believe we have not handled your data properly

To exercise any of these rights, you can contact our support team, and we will respond within the timeframes required by law.

International Data Transfers

As we serve players across multiple jurisdictions, including the UK, Sweden, Denmark, Italy, Spain, Germany and Canada, your data may be transferred outside your country of residence. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information to the same standard required under EU data protection law.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from someone under the legal age, we will take immediate steps to delete that data and close the associated account.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through our website or by email. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this privacy policy, how we handle your personal data, or your rights under data protection law, our support team is available around the clock. You can reach us by live chat, through our contact form, or by emailing support@videoslots.com. You can also write to us at Videoslots Ltd, The Space, Level 2 & 3, Alfred Craig Street, Pieta PTA 1320, Malta.